Meadowbrook Waterworks District

Docs & FAQ

FAQ
If you don't find your answer here, feel free to contact us.
What do I do if I am experiencing low pressure?
Check your water tap and the surrounding area for possible leaks. Next, call us on (250) 908 9502 and report low pressure for your area.
Why is my water discoloured?
A repair could have been completed recently allowing air to enter the line, causing discoloration.
Are there chemicals added to our water system?
The reservoir is disinfected and water lines flushed with chlorine semi-annually (notice is provided when such activities occur). Chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water are used.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to avoid personal injury or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call Admin on 250-908-9502 and to help resolve the problem.
Where does my water come from?
Kimberley Creek, which is located at 120 Morrison Road, Kimberley BC.
What are the Boiled Water procedures?
Refer to HealthLink BC's How to Disinfect your Drinking Water, and to Interior Health for Advisories.
What if I have a weakened Immune System?
Please review Preventing Water-Borne Infections For People with Weakened Immune Systems.
Why does the water go off without any notice?
There are a number of reasons why water service would stop without notice.
Emergency repairs From time to time portions of the system can fail causing a leak that if not fixed immediately could result in the loss of service to the entire system. This may require part of the system to be shut down.
Loss of supply The system may simply be out of water likely due to an extended power failure. During power outages, conserving water will extend the time before the water runs out.
If the event there is to be an extended interruption to water service, owners will be notified via email and the homepage of this website will be updated.
How often is the water tested?
Water is tested weekly for Total Coliform and E. Coli counts. The samples are sent to Caro in Kelowna for testing with a two day waiting period for the results.
Why do we need to flush and chlorinate the system?
MWD flushes the water lines in the spring and fall. This process is part of a routine maintenance program necessary to maintain the integrity of the water system, so we can continue to deliver the highest quality water possible. Notices are mailed out to residents in advance of scheduled water main flushing and  posted on the website. Emergency flushing due to water main breaks or other events do occur and advance notice of such flushing is not possible.   Flushing occurs during a period of several days, there may be a taste and smell of chlorine in the water, but this will disappear.  The treated water will disinfect your water lines.